Occasionally we will be out of stock of an item when the website is still listing it as available to purchase. This is due to logistical limitations of our system and that we operate three retail stores where items are also being sold. If the item is presently unavailable we will notify you as soon as possible with a delivery timeframe and offer you a full refund if this is not acceptable to you. If the item is in transit to us within the next few days we may hold the order and then ship the item by Express Post at no extra charge to the customer to fulfill our 7 business day maximum delivery time listed above.

For international orders our shipping rates will not be applicable as we cannot deliver internationally using this pricing structure. Therefore all orders that require delivery outside of Australia will be subject to a shipping surcharge. Unfortunately we are unable at this time to provide accurate international postage fees on our check out page. In these cases we will be in touch within two business days with a quote for any additional charges plus a timeframe for delivery. At this point the customer will have the choice of paying a further postage amount or receiving a full refund for any monies paid.